Policies
Last updated July 2026
Terms of use
Using Coachly
Coachly connects players with verified sports coaches in the Philippines. You must provide accurate account information and be responsible for activity under your account.
Bookings & payments
The coach sets their session price; you also pay a small Coachly service fee, shown clearly before you pay. Payments are processed securely by our payment partner, and your booking is confirmed once payment is received.
Coaches
Coaches set their own rates, schedules, and programs, and are independent providers — not employees of Coachly. Every coach passes government-ID verification before appearing in the directory.
Cancellations
You can cancel a booking up to 24 hours before your session for a refund — see the Cancellation & refunds section below.
Acceptable use
Don’t misuse the platform — no fraudulent bookings, harassment, or attempts to circumvent payments. We may suspend accounts that break these terms.
Privacy
What we collect
Your name, email, and mobile number for your account; your bookings and saved coaches; and, if you share it, your location to sort coaches by distance.
How we use it
To run your account, process bookings and payments, match you with nearby coaches, and keep the platform secure. We don’t sell your personal data.
Location
Location is used only when you tap “Use my location” or “Near me,” and only to measure distance to coaches. It isn’t stored to track you.
Your rights (PH Data Privacy Act)
Under the Data Privacy Act of 2012, you may access, correct, or request deletion of your personal data. Update details under Profile → Edit, or email us to exercise your rights.
Cancellation & refunds
Free cancellation window
Cancel a paid booking up to 24 hours before your session and we’ll request a refund of the full amount you paid. Cancel from My bookings → Cancel booking.
Within 24 hours
Cancellations less than 24 hours before the session aren’t eligible for a self-service refund. Contact support — we review case by case, especially for illness or emergencies.
If a coach cancels
If a coach cancels a session you paid for, you’re entitled to a full refund. Reach out to support and we’ll process it.
How refunds are paid
Approved refunds are returned to your original payment method via our payment partner, typically within a few business days.
Child safety & safeguarding
Coaching minors
Many students are children. Coaches must never be alone with a minor in a manner that compromises safety, must follow the parent/guardian’s instructions, and must maintain professional boundaries at all times.
Verification
Every coach completes government-ID verification before they can be listed. Verification is not a substitute for a parent/guardian’s own judgment and supervision.
Report a concern
Anyone can report a coach from their profile (“Report this coach”). Reports are confidential and reviewed promptly; we can suspend a coach while we investigate.
Emergencies
If a child is in immediate danger, contact local authorities first. Then report to us so we can act on the account.
Coach code of conduct
Professional conduct
Coaches treat every student with respect, keep sessions safe and age-appropriate, and never engage in harassment, discrimination, or any form of abuse.
Safeguarding
Coaches working with minors follow safeguarding basics: visible/public settings, parent/guardian awareness, and clear boundaries. Violations lead to removal.
Honesty
Coaches represent their experience and credentials truthfully, deliver the sessions students pay for, and don’t solicit off-platform payments to avoid protections.
Consequences
Breaching this code — or a substantiated safety report — can result in suspension or permanent removal from Coachly.
These policies are provided in good faith and should be reviewed by legal counsel before launch. Questions? Email support@coachly.ph.